'Can't get the file'

Users can post any error messages or bugs that they find with the software for other users to discuss and provide a work around if any.
PM
Posts: 5
Joined: Sun Jun 20, 2004 4:52 pm

'Can't get the file'

Post by PM »

While trying to download some pictures I get the error message 'Can't get the file'. The URL looks the following way for example:

http://www.xxxxxxx.de/PP3CC/large.htm?t ... eight=1024

Does anybody know the problem?

PM
PM
Posts: 5
Joined: Sun Jun 20, 2004 4:52 pm

Post by PM »

Just installed PL 1.47.0820. Now it works. :)

PM
PizzaGrapes
Posts: 6
Joined: Sun Sep 05, 2004 11:30 am

Post by PizzaGrapes »

I have the same problem with 1.47.0826. Do I need to do any config?
tak00
Posts: 117
Joined: Wed Dec 31, 2003 5:20 am

Post by tak00 »

I've seen this error happen when the server can't keep up. If you click on the link on the errors page and it's ok, you can try slowing PL down but that seems to be broken in 1.47 right now. Hopefully it will get fixed.
PizzaGrapes
Posts: 6
Joined: Sun Sep 05, 2004 11:30 am

Post by PizzaGrapes »

Actually that makes sense, but how do I go about doing that?
tak00
Posts: 117
Joined: Wed Dec 31, 2003 5:20 am

Post by tak00 »

Click on View - Options - Download.

I usually change "Pause between connections" from 3 to a higher value. One site I rip usually works pretty good at 10-11 seconds. You'll have to play around with it to see if it makes a difference and whats the lowest number you can get away with(fastest).

However, since installing 1.47, when I change this I don't see PL pausing like it did in 1.46. So I think its broke in 1.47.

This option effects every project so remember to put it back to 3 after you're done.
PizzaGrapes
Posts: 6
Joined: Sun Sep 05, 2004 11:30 am

Post by PizzaGrapes »

I set the delay all the way up to 15 and still it can't get the files. :?
tak00
Posts: 117
Joined: Wed Dec 31, 2003 5:20 am

Post by tak00 »

I think thats because its broken in v 1.47. At least for me I don't see the pauses like I did in v 1.46...
PicaLoader
Site Admin
Posts: 180
Joined: Tue Sep 23, 2003 11:57 am

Fixed

Post by PicaLoader »

Already fixed :oops:
artichoke
Posts: 2
Joined: Mon Sep 13, 2004 2:58 pm

Post by artichoke »

I have the same problem - I upgraded in order to resolve the issue where the program crashed when I tried to pause the project (this issue was related to XP SP2) and now I get the "'Can't get the file'" error every time.

Also when I click on the error report button nothing happens - presumably due to new security settings in Internet Explorer.

I managed to find the report file and launch it manually - I then had to temporarily change my security settings to allow the report to display.

Anyway - having upgraded to version 1.47.0909 I can no longer download any pictures from the site that had been working fine.

Help!
PizzaGrapes
Posts: 6
Joined: Sun Sep 05, 2004 11:30 am

Post by PizzaGrapes »

Just upgraded to the latest version

Still having the same problem. Clicking on links in the error report gives the picture, and clicking URL in Option tab shows the websites are still active. Delay is set to 10 seconds.

If I need to config any more options please let me know, I'll try again :wink:
User avatar
KoalaBear
Posts: 325
Joined: Wed Sep 24, 2003 5:27 pm

Post by KoalaBear »

I click the URL you list above and got HTTP 404 - File not found.
artichoke
Posts: 2
Joined: Mon Sep 13, 2004 2:58 pm

Post by artichoke »

In my case the urls are definitely valid. They are password protected but everything was working fine before i upgraded (apart from the program crashing on Pause which was why I upgraded).

I tried uninstalling the program completely and reinstalling the latest version and I also started a new project from scratch in case something had been corrupted.

Still getting the error message on valid urls.
tak00
Posts: 117
Joined: Wed Dec 31, 2003 5:20 am

Post by tak00 »

KoalaBear wrote:I click the URL you list above and got HTTP 404 - File not found.
Same here, I assume its a dummy url.

Question for the people having problems: Is PL working at all? Or are you just getting errors intermittantly?

If PL isn't working at all, do you have a firewall or XP SP2. It maybe a firewall issue.
PizzaGrapes
Posts: 6
Joined: Sun Sep 05, 2004 11:30 am

Post by PizzaGrapes »

I thought that maybe PL wasn't working, but it will dload from some, but not others. One of the reasons I'm trying PL is to get images from sluggish sites so I won't have to click (waaaaiiit) save as.

Perhaps I should uninstall and fresh install. I'll update later on that.
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